winmaya believes that gambling should always be a form of entertainment — controlled, informed, and enjoyable. This page explains our tools, policies, and commitment to keeping every Filipino player safe.
Responsible gaming isn't a checkbox — it's a core part of winmaya
At winmaya, responsible gaming is built into the platform from day one — not added as an afterthought. Every Filipino player who registers on winmaya gets access to the same suite of player protection tools from their very first session: deposit limits, loss limits, session timers, reality checks, cooling-off periods, and full self-exclusion options. These tools don't require a phone call or a waiting period. They're right there in your account settings, ready to activate in seconds.
The winmaya team understands that for some players, gambling can become more than just entertainment. That's why we've designed the platform to make it easy — not difficult — to set boundaries. Whether you're a casual player who wants to keep an eye on your monthly spend, or someone who needs to take a longer break, winmaya's tools are designed to support you without judgment.
winmaya enforces a strict 21-years-and-above age policy on all accounts, consistent with Philippine law. Age is verified at registration and before the first deposit. No exceptions, no workarounds — because protecting young Filipinos from gambling harm is non-negotiable.
Log in to winmaya, go to Account Settings → Responsible Gaming to find all limit and exclusion tools.
Live chat is available daily from 8AM to midnight PHT. Support staff are trained to assist with responsible gaming requests.
For self-exclusion or limit requests by email: [email protected] — subject line: "Responsible Gaming."
Six tools built into every winmaya account — free, instant, and always available
Set a daily, weekly, or monthly maximum deposit amount directly from your account settings. Once the limit is reached, winmaya will prevent additional deposits for the remainder of the period. Reductions take effect immediately; increases require a 24-hour cooling period.
Set a maximum amount you're comfortable losing per day, week, or month. When your net losses reach the limit you've set, your ability to place further bets is paused until the limit period resets. This is one of the most effective tools for keeping gambling within budget.
Set a maximum duration for each gaming session. When the timer expires, you'll be automatically logged out. winmaya also offers optional reality check reminders that pop up at regular intervals during play to help you stay aware of how long you've been gaming.
Take a short break from winmaya by activating a cooling-off period of 1, 7, 14, or 30 days. During this period, you cannot log in or place bets. The cooling-off period begins immediately and cannot be reversed until it expires. No deposit bonuses are sent during a cooling-off period.
Request self-exclusion from your account settings or by contacting support. winmaya offers temporary self-exclusion (3 to 12 months) and permanent self-exclusion. Permanent exclusion is irreversible. During any self-exclusion period, your account is locked and marketing communications are suspended.
Enable periodic reality check notifications that appear during active game sessions. These reminders display your session duration and net gaming balance, prompting you to reflect on whether you want to continue. Reality checks are a proven tool for maintaining mindful play habits.
Problem gambling can develop gradually. Recognising the signs early makes a difference
winmaya wants every Filipino player to enjoy the platform as entertainment — the same way you'd enjoy a night out in Makati or a game at a Cebu casino. But gambling stops being entertainment when it starts causing stress, financial strain, or affecting your relationships. Here are signs worth paying attention to:
Spending more than you planned — consistently betting beyond your original budget or chasing losses to try to recover money you've lost.
Gambling to escape problems — using winmaya or any gambling platform as a way to avoid stress, anxiety, or difficult situations in daily life.
Hiding gambling from family — feeling the need to conceal how much time or money you're spending on gambling from people close to you.
Neglecting responsibilities — missing work, school, or family obligations because of time or money spent on gambling.
Borrowing money to gamble — taking loans, using credit, or borrowing from family or friends specifically to fund gambling activity.
Feeling unable to stop — attempting to cut down or stop gambling but finding it difficult to follow through on that intention.
Answer honestly — this is for your benefit only
Answer Yes or No to the questions below. If you answer Yes to two or more, consider speaking with someone or using winmaya's self-exclusion tools.
Self-exclusion takes effect immediately and requires no waiting period
Access your winmaya account and navigate to the Account Settings section from the top navigation or the account menu.
Inside Account Settings, select the "Responsible Gaming" tab. This is where all player protection tools are centralised.
Select a temporary self-exclusion period (3, 6, or 12 months) or apply for permanent self-exclusion. Confirm your selection — the exclusion takes effect immediately.
Your account is immediately locked. All marketing communications from winmaya are suspended for the duration of the exclusion period. You will receive a confirmation email.
If you need assistance activating self-exclusion, winmaya's support team is available daily from 8AM to midnight PHT via live chat or email: [email protected]
21+ is not just a banner — it's a verified requirement
Philippine law sets the minimum gambling age at 21, and winmaya enforces this without exception. Here's how the age verification process works on the winmaya platform:
Every player is required to enter their date of birth during account creation. Accounts showing a date of birth below the required age cannot complete registration.
Before a first withdrawal is approved, players must submit a valid Philippine government-issued ID. Accepted documents include: National ID, Passport, Driver's Licence, or SSS/GSIS card. This confirms both identity and age.
Any account confirmed or suspected to belong to a person under 21 is immediately suspended. All associated funds are returned minus processing costs, and the case is escalated per regulatory requirements.
winmaya strongly encourages parents and guardians to use device-level parental controls to prevent underage access to any online gambling platform, including winmaya.
winmaya's position on gambling is straightforward: it is a form of entertainment, just like watching a PBA game, going to a Cebu night market, or playing poker with friends in Davao. The enjoyment comes from the experience — not from treating it as an income source or a way to solve financial problems.
The way to keep gambling enjoyable is to keep it within limits you've decided on in advance, when you're thinking clearly — not in the heat of a losing streak. winmaya's tools exist precisely to help you honour the limits you set for yourself.
Fun, budgeted, time-limited, and a free choice you can walk away from at any moment.
A way to earn income, recover losses, escape stress, or continue past the limits you set yourself.
winmaya supports responsible gaming in accordance with PAGCOR's player protection guidelines for licensed online gaming operators in the Philippines. For more information about responsible gaming regulations and resources in the Philippines, you may contact PAGCOR through official government channels. Sumugal nang may responsibilidad.
Set your limits before you play, use our tools whenever you need them, and remember: the best gaming session is one where you stayed in control. winmaya is with you every step of the way.
For players 21 and above only. Sumugal nang may responsibilidad.