winmaya Frequently Asked Questions

winmaya requires a valid Philippine government-issued ID for KYC verification. Accepted documents include the Philippine National ID (PhilSys), Passport, Driver's Licence, SSS or GSIS card, and PRC ID. You may also need to submit a recent proof of address. KYC is completed before your first withdrawal is processed.

The minimum age to register and play on winmaya is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. winmaya verifies age at registration and again during KYC document review. Any account found to belong to a person under 21 is immediately closed.

No. Each person is allowed only one active winmaya account. Duplicate accounts are a violation of winmaya's Terms and Conditions. If multiple accounts are detected linked to the same person, device, or payment method, all related accounts may be suspended and any bonus balances forfeited pending investigation.

Click the "Forgot Password" link on the winmaya login page. Enter your registered email address and winmaya will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact winmaya live chat support for assistance.

To close your winmaya account permanently, contact the support team via live chat or email at [email protected] with the subject line "Account Closure Request." Ensure your account balance is withdrawn before submitting the request. If you are closing your account for responsible gaming reasons, winmaya also offers self-exclusion options as an alternative.

To deposit via GCash, log in to winmaya and go to Cashier → Deposit, then select GCash as your payment method. Enter the deposit amount, confirm the transaction in your GCash app when prompted, and funds will be credited to your winmaya account within minutes. GCash deposits on winmaya are instant in most cases.

The minimum deposit on winmaya is ₱100 PHP for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, Metrobank, or UnionBank, the minimum deposit may be higher depending on the bank's own transaction limits. Always check the Cashier section for the latest deposit minimums.

GCash withdrawals on winmaya are typically processed within 15 minutes to 1 hour after approval, provided your KYC verification is complete. During peak hours or if a compliance review is required, processing may take up to 24 hours. winmaya aims to make GCash withdrawals the fastest option for Filipino players.

winmaya does not charge fees on standard deposits. For withdrawals, winmaya does not impose a platform fee, but your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, etc.) may apply their own transaction charges. Check your payment provider's fee schedule for details. Fee-free GCash withdrawals are available for most standard transactions.

Yes. PayMaya (now Maya) is a supported deposit and withdrawal method on winmaya. The process is the same as GCash: go to Cashier → Deposit, select PayMaya, enter your amount, and confirm in the Maya app. PayMaya deposits are credited quickly and withdrawals are processed within the same timeframes as GCash.

Bank transfer withdrawals to BPI, BDO, Metrobank, or UnionBank typically take 1 to 3 business days after winmaya approves the request. Processing times depend on interbank clearing schedules and may be longer during Philippine public holidays. For faster withdrawals, winmaya recommends using GCash or PayMaya.

winmaya offers a wide selection of slot games from popular providers including JILI, PG Soft, Pragmatic Play, and more. Filipino favourites include high-volatility JILI slots, jackpot slots, and themed titles inspired by local culture. All slot games on winmaya are certified by independent testing laboratories for fair play and accurate RTP.

Yes. winmaya's live casino section features real dealers streaming in high definition, including Live Baccarat, Live Roulette, Live Blackjack, and Live Sic Bo. Filipino players can also find locally popular live dealer titles. All winmaya live casino games are streamed 24/7 and are accessible on both desktop and mobile.

Yes. winmaya is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open winmaya.biz in your mobile browser and log in. The full game library, cashier, and account settings are accessible on mobile. winmaya's mobile interface is designed for smooth play on standard Philippine mobile data connections.

Return to Player (RTP) percentages vary by game. Most slot games on winmaya have RTPs ranging from 94% to 97%, as certified by independent auditors. You can find the exact RTP for each game in the game information panel before you start playing. RTP is a long-term statistical average and does not guarantee individual session results.

Yes. Bingo is one of winmaya's most popular game categories. winmaya offers Jackpot Bingo, Bingo Adventure, and a dedicated Bingo section with multiple game rooms running at different stake levels. Bingo games at winmaya are social and fast-paced — great for casual Filipino players looking for something different from slots or table games.

winmaya's welcome bonus is available to new players upon their first qualifying deposit. The offer, amount, and any applicable promo codes are displayed on the winmaya promotions page. To claim, make a qualifying deposit and opt in to the bonus if required. Welcome bonus funds are subject to wagering requirements — read the promotion's full terms before claiming.

A wagering requirement (also called a rollover or turnover requirement) means you need to bet the bonus amount a specified number of times before you can withdraw winnings derived from that bonus. For example, a 20x wagering requirement on a ₱500 bonus means you must place ₱10,000 in total bets before the bonus balance becomes withdrawable on winmaya.

Yes. All winmaya bonuses have an expiry date, which is stated in the specific promotion's terms and conditions. If the wagering requirement is not completed before the expiry date, the bonus balance and any associated winnings will be forfeited automatically. winmaya recommends reading the bonus terms carefully before opting in.

winmaya rewards regular players through its loyalty programme. Points are earned on qualifying real-money bets and can be redeemed for bonus credits or other rewards. Higher-tier VIP players unlock dedicated account management, faster withdrawals, and exclusive promotions. Check the winmaya promotions section for the latest loyalty programme details and tier requirements.

winmaya operates in accordance with Philippine online gaming regulations under the oversight of PAGCOR (Philippine Amusement and Gaming Corporation). winmaya is committed to operating transparently within the Philippine regulatory framework. Players are responsible for ensuring that online gaming is permitted in their specific location.

You can activate self-exclusion from your winmaya account settings under the Responsible Gaming tab. Choose a temporary exclusion period (3, 6, or 12 months) or apply for permanent self-exclusion. The exclusion takes effect immediately — your account is locked and all marketing communications are paused. You can also request self-exclusion by contacting winmaya support directly.

Yes. winmaya provides deposit limits (daily, weekly, or monthly) and loss limits accessible in Account Settings → Responsible Gaming. Limit reductions take effect immediately. Increases require a 24-hour waiting period — this is a deliberate design choice to protect players from impulsive decisions. winmaya encourages all players to set limits before they start playing.

winmaya customer support is available daily from 8AM to midnight Philippine Standard Time (PHT) via live chat on the website — no login required to start a chat. You can also reach the team by email at [email protected]. For responsible gaming concerns such as self-exclusion or limit requests, include "Responsible Gaming" in the subject line.